Policy

We have a 24 hour return for store credit policy, which means you have 24 hours from delivery of your item to request a return. 

To be eligible for store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return for store credit, you can contact us at SterlingRoots@gmail.com. If your return is accepted, you are responsible for return shipping, insurance and tracking must be included.  A shipping cost of $10 will be subtracted from your store credit. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at SterlingRoots@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items), 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not for store credit. If approved, you’ll have 24 hours to use your store credit for in stock items only and minus $10 shipping fee. Store credit is surrendered after the 24 hour period.